Terms And Conditions
Deep Cleaning Islington Terms and Conditions
These Terms and Conditions set out the basis on which Deep Cleaning Islington provides cleaning services to its customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business requesting and purchasing the services.
Company means Deep Cleaning Islington, the provider of the services.
Services means any deep cleaning, end of tenancy cleaning, after builders cleaning, regular domestic cleaning, commercial cleaning, or other cleaning services provided by the Company.
Premises means the property, building, or area where the Services are to be carried out.
Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and any booking confirmation.
2. Scope of Services
The Company provides professional cleaning services within its designated service areas, with a particular focus on deep cleaning and related specialist services. The nature, scope, and duration of the Services will be set out in the booking confirmation or quotation supplied to the Customer.
Any descriptions, checklists, or service outlines provided by the Company are for guidance only and may be adapted to suit the specific Premises, condition, and requirements agreed with the Customer. The Company reserves the right to make reasonable changes to the method or sequence of work while still delivering the overall agreed result.
3. Booking Process
3.1 A booking may be requested by the Customer via the Company’s accepted communication channels as advertised from time to time. By submitting a booking request, the Customer warrants that they are over 18 years of age and legally capable of entering into binding contracts.
3.2 All bookings are subject to availability and are not confirmed until the Customer has received confirmation from the Company. The Company may refuse a booking at its sole discretion, including where the Premises are outside its regular service areas or where the work requested is unsuitable for the Services offered.
3.3 The Customer is responsible for providing accurate information when making a booking, including the address of the Premises, type of property, approximate size, current condition, parking information, and any known hazards or access restrictions.
3.4 The Company may request photographs, videos, or additional details of the Premises before confirming the booking. Quotations and time estimates are based on the information supplied by the Customer. If the information provided is incomplete or inaccurate, the Company may adjust the price or duration of the Services accordingly.
3.5 By confirming a booking, the Customer accepts these Terms and Conditions and agrees to provide reasonable access to the Premises at the agreed date and time.
4. Access to the Premises
4.1 The Customer must ensure that the Company’s operatives have safe and unobstructed access to the Premises at the agreed time, including suitable arrangements for keys, entry codes, concierge permissions, parking, and use of lifts where applicable.
4.2 If the Premises are not accessible upon arrival, or if access is significantly delayed due to circumstances within the Customer’s control, the Company reserves the right to charge a waiting fee, a call-out fee, or to treat the booking as a late cancellation in accordance with the cancellation provisions below.
4.3 The Customer must ensure that there is adequate lighting, running water, and electricity available at the Premises. Where these are not available, the Company may be unable to carry out the Services and may treat this as a cancellation by the Customer.
5. Customer Obligations
5.1 The Customer agrees to:
a. Provide truthful and complete information about the Premises and requirements.
b. Remove valuable, fragile, or irreplaceable items from areas to be cleaned or otherwise make the Company aware of them.
c. Secure pets and ensure that children or vulnerable persons are supervised while the Services are carried out.
d. Comply with all relevant health and safety laws and not request the Company to undertake any task that may be unsafe or unlawful.
5.2 The Company’s operatives will not be required to lift or move heavy furniture or appliances unless previously agreed and considered safe to do so. Where such items cannot be moved, the Company will clean around them as reasonably practicable.
6. Pricing and Payment
6.1 Prices are usually provided as a fixed price per job or as an hourly rate, depending on the type and scope of Services. Prices may take into account the size and condition of the Premises, access arrangements, and any additional services requested.
6.2 All prices quoted are exclusive of any government taxes or charges that may apply, unless expressly stated otherwise. If such taxes or charges become applicable, they will be added to the amount payable by the Customer in accordance with the relevant law.
6.3 The Company reserves the right to revise its pricing from time to time. Any change in pricing will not affect bookings that have already been confirmed, provided that the information supplied by the Customer remains accurate.
6.4 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, a deposit to secure the booking, or payment on completion of the Services. Where a deposit is required, the booking will not be confirmed until the deposit is received.
6.5 Payment methods will be those made available by the Company from time to time, which may include card payments, bank transfers, or other electronic payment services. Cash payments may be accepted only where expressly agreed in advance.
6.6 If payment is not made in accordance with the agreed terms, the Company may charge interest on overdue amounts at the statutory rate or at a reasonable rate reflecting its administrative and financing costs. The Company may also suspend further services until all outstanding amounts have been settled.
7. Cancellations, Rescheduling and No-Show
7.1 The Customer may cancel or reschedule a booking by providing notice to the Company within the cancellation period specified at the time of booking. Where no specific period is stated, the minimum notice period is 48 hours before the scheduled start time.
7.2 If the Customer cancels or reschedules within the required notice period, any deposit paid may be refunded or applied to a new booking at the Company’s discretion.
7.3 If the Customer cancels with less than the required notice period, fails to provide access to the Premises, or is otherwise not present where required, the Company reserves the right to charge a cancellation fee up to the full amount of the booking, to cover lost time and allocated resources.
7.4 The Company will use reasonable efforts to attend at the agreed time and date. However, in rare cases of unforeseen circumstances such as severe weather, illness, accidents, or operational issues, the Company may need to cancel or reschedule the booking. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer to reschedule the Services at a mutually convenient time. Any deposit or prepayment for cancelled bookings may be refunded or carried over, at the Customer’s choice.
8. Service Quality and Complaints
8.1 The Company aims to provide Services to a professional standard. The precise result may depend on the pre-existing condition of the Premises, the age and type of surfaces, and the nature of stains or damage, which may not always respond fully to cleaning methods.
8.2 If the Customer is dissatisfied with any aspect of the Services, they must inform the Company as soon as possible and in any event within 48 hours of completion. The Customer should provide details and, where feasible, evidence such as photographs to help the Company assess the issue.
8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the relevant area, provide a partial refund, or agree another form of resolution. Any re-clean must normally be carried out at the same Premises and within a reasonable time of the original booking.
9. Liability and Limitations
9.1 The Company will take reasonable care when providing the Services, including when handling Customer property. However, the Customer is responsible for securing valuable, delicate, or irreplaceable items before the Services commence.
9.2 The Company’s total liability for loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Customer for the specific booking to which the claim relates, except where liability cannot lawfully be limited.
9.3 The Company shall not be liable for:
a. Normal wear and tear or deterioration that cannot be remedied by cleaning.
b. Pre-existing damage, defects, or stains that cannot be removed or which worsen as a result of attempted cleaning using appropriate methods.
c. Any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
d. Damage resulting from the Customer’s failure to follow the Company’s advice or instructions.
9.4 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
10. Health, Safety and Environmental Matters
10.1 The Company will use cleaning products and equipment appropriate for professional use and will endeavour to follow all applicable health and safety guidelines. If the Customer has any allergies, sensitivities, or preferences regarding products, they must inform the Company in advance.
10.2 The Customer agrees not to request the Company’s operatives to carry out work that involves significant risk to health or safety, including working at substantial height without appropriate equipment, handling hazardous substances, or operating machinery for which they are not trained.
11. Waste Handling and Regulatory Compliance
11.1 The Company will comply with applicable waste management regulations when carrying out cleaning services. General household and office waste generated as part of the cleaning process may be bagged and left at the Premises in accordance with local collection rules, unless a separate arrangement has been agreed for removal.
11.2 The Company is not responsible for removing large quantities of waste, bulky items, construction debris, or hazardous materials unless specifically agreed in writing as an additional service. Separate charges may apply for any waste removal service that goes beyond standard cleaning activities.
11.3 The Customer is responsible for ensuring that any waste stored at the Premises prior to the visit complies with local regulations and that the Company’s operatives are not exposed to dangerous or unlawful materials. The Company may refuse to handle waste that it reasonably considers to be unsafe or in breach of legal requirements.
12. Keys and Security
12.1 Where the Customer provides keys or access codes, the Company will take reasonable steps to keep them secure and use them only for the purpose of performing the Services.
12.2 The Customer should not provide original high-security keys or unique devices where duplicates are not readily available. Any loss of keys must be reported immediately, and the Company’s liability, if any, shall be limited to the reasonable cost of cutting replacement keys or changing standard locks, subject to the general limitation of liability provisions above.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing the Services, processing payments, and handling enquiries or complaints.
13.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties other than as required for payment processing, service delivery, or compliance with legal obligations.
14. Subcontracting and Assignment
14.1 The Company may use its own employees or suitably vetted subcontractors to deliver the Services. All individuals engaged by the Company are required to follow the Company’s standards and policies.
14.2 The Customer may not assign or transfer their rights or obligations under this Agreement without the Company’s prior written consent. The Company may assign or transfer its rights and obligations where this does not materially affect the nature of the Services provided to the Customer.
15. Force Majeure
15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, or power failures.
15.2 In such circumstances, the Company will notify the Customer as soon as reasonably possible and seek to rearrange the Services at a mutually convenient time.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. Amendments and Severability
17.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
17.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any booking confirmation or written variation agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
18.2 The Customer acknowledges that in entering into this Agreement they have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
