Privacy Policy - Deep Cleaning Islington

Effective Date: This Privacy Policy applies to all Deep Cleaning Islington customers in the area and explains how personal data is collected, used, stored, shared, and protected when you use our deep cleaning services.

We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018. This policy is designed to help you understand what information we collect, why we collect it, and what rights you have over your data.

1. Who This Policy Applies To

This Privacy Policy applies to all Deep Cleaning Islington customers in the area, including residential clients, tenants, landlords, property managers, and business customers who request or receive cleaning services from us. It also applies to individuals who enquire about our services, receive quotes, communicate with us, or interact with us in connection with a cleaning booking.

2. Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing customer relationships, and meeting legal obligations. The types of data we may collect include:

Identity information: name, title, and any details needed to identify you or your property contact.
Contact information: address, email address, telephone number, and preferred communication details.
Service information: booking details, property type, cleaning requirements, service preferences, access instructions, and notes relating to the job.
Payment information: transaction records and billing details. We do not store full card details unless a secure payment provider requires it.
Communication records: emails, text messages, call notes, complaint details, and feedback.
Technical information: limited device or usage information where relevant to online enquiries or booking systems, such as IP address or browser type.

We do not intentionally collect special category data unless it is strictly necessary and you choose to provide it. If such information is shared with us, we will handle it with additional care and only where a lawful basis exists.

3. How We Use Your Data

We use personal data for the following purposes:

to respond to enquiries and provide quotations;
to arrange, confirm, and deliver cleaning services;
to manage access to properties and complete requested work safely;
to process payments, invoices, refunds, and account records;
to communicate about appointments, changes, reminders, or service issues;
to handle complaints, claims, and customer support;
to maintain business records and meet legal, tax, and regulatory obligations;
to improve our services, training, quality control, and customer experience;
to prevent fraud, misuse, and security incidents.

We will only use your personal data for the purposes described in this policy or for closely related purposes that would reasonably be expected.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Deep Cleaning Islington relies on the following lawful bases:

Performance of a Contract

We process personal data when it is necessary to provide a quote, confirm a booking, carry out cleaning services, manage payments, or fulfill our contractual obligations to you.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes managing customer relationships, preventing misuse, improving services, maintaining records, and ensuring operational security.

Legal Obligation

We may process and retain certain information to comply with legal duties, including tax, accounting, insurance, health and safety, and record-keeping requirements.

Consent

In limited cases, we may rely on your consent, for example where it is required for certain communications or optional processing. Where consent is used, you may withdraw it at any time.

5. Sharing Your Information and Processors

We may share personal data with trusted third parties who act as data processors or independent controllers, but only where necessary and appropriate. These may include:

Payment processors: to handle secure card or electronic payments.
Booking and scheduling systems: to manage appointments and service records.
IT and cloud service providers: to store data securely and support our administrative systems.
Accounting and invoicing providers: to manage financial records and tax compliance.
Communication providers: to send service-related notifications and messages.
Professional advisers: such as accountants, insurers, legal advisers, or auditors where necessary.

Where processors are used, they are required to process personal data only on our instructions, protect it appropriately, and comply with applicable data protection laws. We do not sell your personal data.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, and reporting obligations. Retention periods may vary depending on the type of information and the nature of the service provided.

Customer and booking records: kept for as long as needed to manage services and resolve queries.
Financial and tax records: retained for the period required by law.
Communication records: kept for a reasonable period to manage support, disputes, or follow-up matters.
Marketing or consent-based records: kept until you withdraw consent or opt out.

When personal data is no longer required, it will be securely deleted, anonymised, or archived in accordance with our retention practices. We review retention regularly to avoid keeping data for longer than necessary.

7. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, alteration, disclosure, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, and careful management of paper and digital records.

Although we work to protect your information, no method of transmission or storage is completely secure. If a data incident occurs that affects your personal data, we will assess the situation and take appropriate action in accordance with legal requirements.

8. Your Rights

You have a number of rights under data protection law. These rights may be subject to limitations or conditions depending on the context of the request. Your rights include:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restriction: ask us to limit how we use your data in certain situations.
Right to object: object to processing based on legitimate interests or direct marketing.
Right to data portability: request transfer of data you provided to us, where applicable.
Right to withdraw consent: withdraw consent where we rely on it.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your data has not been handled properly.

9. International Transfers

Where any service provider stores or processes data outside the UK, we will take steps to ensure appropriate safeguards are in place so that your personal data remains protected in accordance with applicable law.

10. Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from children in connection with our cleaning services. If we become aware that such data has been collected inadvertently, we will take steps to remove it where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data protection practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

12. Summary of Our Commitments

Deep Cleaning Islington is committed to protecting your privacy, using personal data only when necessary, and ensuring that information is handled lawfully and securely. We collect only the data needed to provide and improve our services, retain it for appropriate periods, and respect the rights of all customers in the area.

In short: we process customer information fairly, transparently, and with care, so that our cleaning services can be delivered responsibly and in compliance with data protection law.